At 786up, your privacy is a serious matter. This Privacy Policy explains exactly what personal information we collect when you use Pakistan's premier online casino and sports betting platform, how we use it, who we may share it with, and what rights you have over your own data. We believe in full transparency — no vague language, no hidden practices. If you have questions after reading this document, our support team is always available at [email protected].
Six core principles that guide everything we do with your personal information on the 786up platform.
All personal data collected by 786up is stored on encrypted, access-controlled servers. We use industry-standard SSL/TLS encryption for all data transmitted between your device and our platform, protecting your login credentials, financial details, and account activity from interception.
786up does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. Your information is used solely to operate your account, process transactions, verify your identity, and improve the 786up platform experience for Pakistani players.
You have the right to access, correct, and request deletion of your personal data held by 786up at any time. We also honour requests to restrict processing and to receive a portable copy of your data. Contact [email protected] to exercise any of these rights — we aim to respond within 30 days.
786up only collects personal data that is genuinely necessary to provide our services, comply with regulatory obligations, and maintain the security of your account. We do not collect excessive or irrelevant data. Every data field we request during registration or KYC serves a specific, documented purpose.
We do not keep your data indefinitely. 786up maintains personal data only for as long as your account is active or as required by applicable anti-money laundering regulations. Once data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
In the unlikely event of a data security breach that affects your personal information, 786up will notify affected Members promptly — without undue delay — and will provide clear guidance on the steps being taken to contain the breach and protect your data going forward.
786up operates the online casino and sports betting platform accessible at https://786up.app (the "Platform"). For the purposes of this Privacy Policy, 786up acts as the Data Controller — meaning 786up is the entity that determines the purposes and means by which your personal data is collected and processed.
All data processing activities carried out by 786up in connection with the Platform are conducted in accordance with applicable international data protection principles and the specific regulatory requirements imposed by 786up's operating licence. Where 786up engages third-party service providers to process personal data on its behalf, those providers act as Data Processors and are contractually bound to process your data only in accordance with 786up's documented instructions and this Privacy Policy.
If you have any questions or concerns about how 786up handles your personal data, you may contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 10 business days.
786up collects the following categories of personal data from Members and visitors to the Platform:
Full legal name, date of birth, gender, nationality, and government-issued identification details (such as CNIC number or passport number) collected during registration and Know Your Customer (KYC) verification processes.
Residential address in Pakistan (including city — for example, Karachi, Lahore, Faisalabad, or Islamabad), email address, and mobile phone number.
Details of the payment method(s) used to deposit funds to your 786up account, including JazzCash mobile wallet identifiers, EasyPaisa account references, and bank account details associated with HBL, UBL, or Meezan Bank transactions. We do not store full payment card numbers; card tokenisation is handled by our PCI-DSS compliant payment processors.
A complete record of all financial transactions on your account, including deposits, withdrawals, wagers placed, games played, bonus activations, and any PKR balances held at any point in time.
IP address, browser type and version, device type and operating system, screen resolution, time zone, and other technical identifiers collected automatically when you access the Platform.
Information about how you navigate and interact with the Platform, including pages visited, features used, session duration, click paths, game preferences, and betting patterns.
Records of all communications you send to 786up, including live chat transcripts, email exchanges, and support ticket content. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
Where you voluntarily activate responsible gaming tools — such as deposit limits, loss limits, cooling-off periods, or self-exclusion — 786up records these settings and their activation dates as part of your account history. This data is used to enforce your chosen restrictions and cannot be used for marketing purposes.
786up collects your personal data through the following channels:
| Collection Channel | Data Categories Collected | Triggered By |
|---|---|---|
| Registration Form | Identity, Contact | Account creation |
| KYC Verification | Identity, Financial (partial) | Withdrawal request or risk flag |
| Cashier / Payments | Financial, Transaction | Deposit or withdrawal action |
| Platform Usage | Technical, Usage | Every authenticated session |
| Support Channels | Communications | Support ticket or live chat |
| RG Tools Activation | Responsible Gaming | Member-initiated limit setting |
786up uses your personal data for the following specific purposes:
To create, maintain, and administer your 786up account, including processing your registration, managing your PKR balance, recording your wagering activity, and providing you with access to all Platform features.
To verify your identity, confirm that you meet the 21+ age requirement, and comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations. This may involve sharing your identity data with regulated third-party verification providers.
To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and any other payment methods made available on the Platform. Your financial data is shared with payment processors strictly for transaction execution purposes.
To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, bonus abuse, and any other conduct that poses a security or regulatory risk to 786up or its Members. Technical and usage data are analysed in real time for anomaly detection.
To enforce deposit limits, loss limits, cooling-off periods, and self-exclusion orders that you have activated on your account. 786up is obligated under its responsible gaming framework to honour and enforce these restrictions at all times.
To respond to your support requests, resolve disputes, and maintain a record of communications for quality assurance and regulatory audit purposes.
To comply with all applicable legal obligations, including responding to lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. 786up will disclose personal data to authorities where legally required to do so.
To analyse aggregated, anonymised usage data in order to improve the Platform's performance, game selection, user interface, and payment processes. Anonymised analytics data cannot be linked back to individual Members.
Where you have provided your express consent to receive promotional communications, 786up may send you information about bonuses, new games, PSL promotions, and other offers via email or SMS. You may withdraw your marketing consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.
786up relies on the following legal bases to process your personal data, depending on the specific purpose:
786up does not sell your personal data. We share your data only in the following circumstances:
Financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment intermediaries solely to process your deposit and withdrawal transactions. These providers are bound by their own data protection obligations and process your financial data as independent controllers for transaction execution purposes.
Identity data may be shared with regulated third-party KYC verification providers to confirm your identity, verify your age, and screen your details against AML watchlists. These providers process data under contractual data processing agreements with 786up.
Where you play games supplied by third-party game studios — including live dealer providers — limited session and wagering data may be shared with those providers for game integrity and dispute resolution purposes. No Identity or Financial data is shared with game providers beyond what is strictly necessary.
786up will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by applicable law or a valid legal order. 786up will notify you of such a disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of 786up's business, personal data held by 786up may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.
786up uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and analyse usage patterns. The following categories of cookies are used:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Authentication, session management, security, and core Platform functionality. Cannot be disabled. | No — essential to service |
| Performance | Anonymised analytics to measure page load times, error rates, and navigation patterns for Platform improvement. | Yes — opt-in |
| Functionality | Remembers your preferences such as language settings, preferred games, and responsible gaming display settings. | Yes — opt-in |
| Targeting / Marketing | Used to deliver relevant promotional content to returning Members based on their usage history on the 786up Platform only. | Yes — opt-in |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your 786up account. For a full list of specific cookies deployed on the Platform, contact [email protected].
786up retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. We do not archive personal data beyond the periods set out above.
As a 786up Member, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
You have the right to request a copy of all personal data that 786up holds about you. We will provide this in a structured, commonly used, and machine-readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that this right is subject to our legal obligation to retain certain data under AML regulations — we will inform you where a legal retention obligation prevents full erasure.
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and we are considering that objection.
You may request that personal data you have provided to 786up be transferred directly to you or to another controller in a structured, machine-readable format, where the processing is based on consent or contractual necessity and is carried out by automated means.
You have the right to object at any time to the processing of your personal data where 786up relies on legitimate interests as the legal basis, and where you believe your interests, rights, and freedoms override those legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
786up implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
Despite these measures, no internet-based service can guarantee absolute security. You are responsible for keeping your 786up login credentials confidential and for using a secure, private device when accessing your account. Never access your 786up account from a shared or public device.
The 786up Platform is strictly for adults aged 21 years and above. 786up does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the Platform, or provide any personal data to 786up.
During the registration process, 786up collects date of birth information and may require submission of age-verification documents (such as a CNIC) to confirm eligibility. If 786up becomes aware that personal data has been collected from a person under the age of 21, the following steps will be taken immediately:
In limited circumstances, personal data collected by 786up may be transferred to or accessed from servers or service providers located outside Pakistan. This may occur in connection with KYC verification services, cloud infrastructure providers, or game content technology partners.
Where such transfers occur, 786up takes reasonable steps to ensure that the receiving party provides an adequate level of data protection, including through contractual safeguards equivalent to internationally recognised data transfer mechanisms. 786up does not transfer personal data to jurisdictions that do not provide a comparable standard of data protection without implementing appropriate safeguards.
For further information about international data transfers and the safeguards in place, please contact [email protected].
786up reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features available on the Platform. The "Last Updated" date at the top of this document will be revised whenever a material change is made.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — 786up will notify registered Members by email and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy.
We recommend that you revisit this Privacy Policy periodically to stay informed about how 786up protects your data. The most current version of this document is always available at https://786up.app/privacy-policy.
If you have any questions, concerns, or complaints about this Privacy Policy or about how 786up processes your personal data, please reach out to our support team:
If you wish to submit a formal data rights request — such as a request for access, rectification, erasure, or portability — please include your full name, registered email address, and a description of your request, along with a copy of your CNIC for identity verification purposes.
For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit the Responsible Gaming page or contact the support team directly.
Your privacy is protected, your data is secure, and your rights are respected — every step of the way. Join thousands of Pakistani players from Karachi to Islamabad enjoying 800+ casino games, live cricket betting, and instant PKR payouts via JazzCash and EasyPaisa.